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Open the start menu by clicking on the Windows symbol and selecting the settings via the gear wheel icon or the button with the same name.

The principal requirement for resetting the operating system is that Windows 10 can be started properly, as it can only be reset via the system settings.

However, all installed programs will be deleted. NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.The first option to factory-reset Windows 10 allows you to keep all of your personal files. Your coputer should now restore itself to "Factory Settings". Now choose which ever type of reset you wish.ħ. When the next screen loads, choose the option "Reset Device".Ħ. You shouTo fix the computer you should choose the second option listed.ĥ. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.Ĥ. This choice will keep your data, but any programs installed will be lost.ĭo not do a "Reset" as that will wipe all data you have on the laptop.Īnother version of this is the following.ģ. NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". From here just follow the screen instructions until the recovery is completed. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.Ĩ. Click "Advanced Options" and then select "Troubleshoot".ħ. Now you want to let the laptop boot to the "Automatic Repair" screen.Ħ.

Repeat this process a few times until you see the "Preparing Automatic Repair" screen.ĥ.

As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.Ĥ. Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.ģ. Unlike prior versions, instead of just canceling an update and telling you it didn't install correctly, this version gets all agitated and won't reboot. The system may have been getting updates, which didn't install correctly and now has you in a lovely boot loop.